About the Company

An AI company automating patient recruitment for clinical trials, using AI agents that coordinate across SMS, voice, and email to help research sites close costly trial-delay gaps. Already live with 7 of the top 15 research site networks in the country, and battle-tested across 500K+ patient interactions, 190+ sites, and 300+ trials. Backed by a top-tier venture firm.

Founded 2019 · 1–10 people · Industry: AI Tools, Clinical Trials / Healthtech

The Role

A high-ownership Business Operations seat reporting directly to the CEO. You'll own customer deployments end-to-end, from onboarding to optimization, and build operational processes from scratch as the company scales — balancing tactical execution with strategic thinking about delivering complex AI systems reliably.

What you'll be doing

Own end-to-end customer deployments, managing scope, timeline, and customer success metrics
Deploy AI agents into customer environments and iterate based on real-world performance data
Design and scale operational processes for multi-site customer rollouts
Communicate directly with research site networks to understand requirements and manage expectations
Build systems and workflows from scratch when playbooks don't exist

Requirements

2-6 years startup, consulting, or banking ops experience
Top-10-15 school background required (Harvard, UPenn, similar)
High agency; operates without a playbook
SF in-person only

Green Flags

Experience at MBB consulting firms
Experience at top investment banks or PE/VC
Experience at FAANG or Mag 7 companies
Consulting or banking pivot
Early-stage founder or founding ops hire
Demonstrated high agency and slope

Red Flags

No rigorous corporate background
Needs defined scope and direction
No consulting or banking background

Why Join

Report directly to the CEO and own customer deployments end-to-end
Backed by a top-tier venture firm, already live with 7 of the top 15 research site networks
Greenfield operations work with 0.2%–0.6% equity at the seed stage

Details

Location: San Francisco, CA
Work policy: In-person at HQ
Compensation: $140,000–$220,000 + equity
Visa sponsorship: None available
Employment type: Full-time