Technical Customer Success Manager

Location: San Francisco, CA (Preferred) | U.S.-Based
Employment Type: Full-Time
Base Salary: $160,000 – $180,000

Overview

We are hiring a Technical Customer Success Manager to own enterprise deployments end to end within a high-growth AI infrastructure startup.

This is a zero-to-one CSM role requiring strong consulting rigor, technical fluency, and executive-level stakeholder management. You will operate at the center of complex enterprise implementations, working closely with technical teams and senior customer leaders to ensure successful deployment and long-term value realization.

This role is ideal for someone who combines structured problem-solving with hands-on execution in fast-scaling environments.

What Youll Do

Own enterprise deployments from kickoff through successful production rollout
Serve as the primary point of contact for enterprise customers
Coordinate across engineering, product, and customer teams
Manage complex technical implementations in high-stakes environments
Engage executive stakeholders and communicate clearly at the C-suite level
Drive adoption, value realization, and long-term customer success
Operate autonomously in ambiguous, rapidly evolving environments

What Were Looking For

Core Requirements

Background at McKinsey, Bain, or BCG
At least one summer of technical engineering experience or a technical degree
Founding CSM experience or zero-to-one startup exposure
3+ years of client-facing experience in Forward Deployment, Implementation, Solutions, or Consulting roles
Experience deploying technical products in enterprise environments
Strong project management and cross-functional coordination skills
Executive-level communication and stakeholder management capability
U.S. work authorization

Strong Plus

Direct ownership of enterprise customer relationships
Comfort engaging CFO-level or executive stakeholders
High degree of independent decision-making
Experience supporting AI, infrastructure, or workflow automation products
Exposure to healthcare or other complex regulated environments

Who This Is Not For

This role is not a fit if you:

Have primarily worked in transactional account management
Require constant direction or structured playbooks
Struggle to manage high-stakes customer conversations
Lack executive presence

What Success Looks Like

Enterprise deployments delivered successfully and on time
Strong executive relationships built across customer organizations
High customer adoption and measurable value realization
Clear coordination across technical and business stakeholders
Independent ownership of complex implementation initiatives

Why This Role Is Unique

This is not a traditional post-sales account management role.

You will operate as a strategic deployment leader inside a cutting-edge AI infrastructure company, shaping how enterprise customers adopt and scale technical systems. If you bring consulting rigor, technical credibility, and executive presence — and want to operate in a high-growth AI environment — this is a rare opportunity to build a foundational customer success function from the ground up.